The Weekly Newspaper of El Segundo
Herald Publications - El Segundo, Torrance, Manhattan Beach, Hawthorne, Lawndale, & Inglewood Community Newspapers Since 1911 - (310) 322-1830 - Vol. 106, No. 44 - November 2, 2017
Inside
This Issue
Certified & Licensed
Professionals.....................14
Classifieds............................4
Crossword/Sudoku.............4
Entertainment......................6
Homecoming.................. 2,12
Legals............................ 13,14
Letters...................................3
Pets......................................13
Real Estate...........8-11,15,16
Sports.............................. 5,12
Weekend
Forecast
Chevron Brings School Pride Day
Back to Center Street Campus
Pictured above are some of the over 50 volunteers made up of Chevron employees, as well as Center Street Elementary School parents, teachers, students and administrators who spent their Saturday
morning planting 158 various plants and spreading about 900 cubic feet of compost. Among the many volunteers pictured were El Segundo Board of Education member Dr. James Garza, Executive Director
of Educational Services Marisa Janicek, Center Street Principal Ms. Martha Monahan and Assistant Principal Ms. Grace Long. Photo Provided by Chevron’s Lily Craig.
City Asks, “How Are We Doing?”
By Brian Simon
As part of a long-term strategic plan, the
El Segundo City Council last year outlined
five major goals to achieve. Included on the
list was a commitment to enhance customer
service and engagement--and to report performance
Wiseburn School Board Listens to
Parent Concerns About Childcare
By Duane Plank
As the long-anticipated move-in to the
new building on Douglas Street nears, the
Wiseburn School Board last Thursday held
what will apparently be its second-to-last
meeting at the facilities located on Aviation
Boulevard. The move-in timeline,
according to Wiseburn Unified School
District (WUSD) Superintendent Tom
Johnstone, was for administration staff to
start moving filing cabinets and paperwork
into the new building last Friday.
Da Vinci personnel started to migrate
to the new building earlier this week,
with the teachers set to settle in on
November 3 and the students stashing
their backpacks on Douglas Street and
continuing their studies on November 8.
The official dedication ceremonies at the
new building will take place at 10 a.m.
on December 9.
Right out of the starting blocks, the
Board members and Johnstone were faced
by three Wiseburn constituents--members
of the public, who spoke about their issues
with District policies and programs
regarding before and after school childcare.
Times are tough now, with many parents
working and childcare issues at the
fore. Working parents related their challenges
with Wiseburn’s before and after
school programs. One of the speakers
said she had researched school districts
and moved here because of the sterling
reputation of WUSD. “We moved here
indicators to measure how the City
is doing in various areas from police and fire
responsiveness to parks facility maintenance
and everything in between.
To get a stronger sense of the level of local
customer satisfaction, the City retained an independent
research company, Quality Solutions,
Inc., to conduct a survey of both residents and
businesses. While the business survey closed
on October 13, the residential portion remains
open through November 17. The City mailed out
about residential 1,700 surveys and additionally
emailed another 1,000 or so for those who have
chosen to receive electronic communication.
“In the City of El Segundo’s efforts to strive
for excellence in customer satisfaction, we
distributed a survey to our residential and business
customers in early October,” said Finance
Director Joseph Lillio. “The City is genuinely
interested in the residents’ and businesses’
candid evaluation of our performance. We value
their input and want to understand what we are
doing well and what we can do better. Responding
to this short survey will provide valuable
feedback that the City can act on to enhance
the overall customer experience.”
The residential survey asks respondents to
indicate on a scale of 0 to 10 (where 10 is very
likely, five is neutral and 0 is very unlikely)
how likely, based on their experiences, they
would recommend the City of El Segundo to
a friend or family member considering moving
to the area. Those who give a score of nine
or 10 are then additionally asked to provide
some brief text on what the City has done to
earn their loyalty. Those assigning a score of
eight or less are asked what the City should
improve upon in order to earn a higher score.
The second section asks residents to characterize
how they feel (very dissatisfied,
dissatisfied, neutral, satisfied or very satisfied)
with maintenance and upkeep of Recreation and
Parks facilities; quality of Recreation and Park
programs; resources and services provided by
the Public Library; responsiveness, knowledge
and competency of Fire and Paramedic services;
availability and responsiveness of the Police
Department; condition of City infrastructure
(streets, sidewalks and public facilities); Water
and Sewer Billing Department Customer service
(complaint handling and responsiveness); and
responsiveness and overall vision of the City
Council. The business survey covered the same
information and executive staff will see the
data for those at the beginning of November.
The final results for both the residential and
business surveys will go before the Council
before the end of 2017.
Also in December, City staff will present
a revised three-year strategic plan to the
Council as well as a revised work plan. One
key component will take into account what
staff learned from studying key performance
indicators (KPIs) over the past eight months.
The sample size is now large enough to draw
some conclusions. This will likely mean tweaking
some of the KPIs to fine-tune the process.
Meanwhile, Lillio recently provided a
See City Council, page 6
See Wiseburn, page 4
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