Page 12 February 11, 2016 EL SEGUNDO HERALD Customer Service from page 3 Police Reports from page 3 hours from the 700 block of South Sepulveda Boulevard. Taken was a laptop computer. A burglary (vehicle) occurred between 1930 hours and 2130 hours on 01/23/16 in the 800 block of South Nash Street. Unknown suspect(s) gained entry into the victim’s vehicle by prying the lock on the rear hatch. Taken were third row seats. A shoplifting report was taken at 1940 hours from the 700 block of South Sepulveda Boulevard. Taken was a laptop computer. One male adult was arrested at 0137 hours from Aviation Boulevard and Imperial Highway for one outstanding Long Beach PD misdemeanor traffic warrant. One male adult was arrested at 0704 hours from 10400 block of South Doty Avenue in Inglewood for grand theft, possession of stolen property, possession of burglary tools and possession of drug paraphernalia. Property Report-A found property report was taken at 1115 hours from Grand Avenue and Imperial Highway. Found was a boys twenty-four speed bicycle. Petty theft report was taken at 1436 hours from the 700 block of South Sepulveda Boulevard. Unknown suspect(s) stole the victim’s cellular phone. • screen,” Burnett said. “They know what the script says, but no authority to do much about what you’re calling about.“ A former customer-service employee for a home-security company confirmed in an interview on “20/20” that he lacked authority from their bosses to help resolve customer issues. “You’re just entry-level position,” Jacob Curtis told “20/20.” At the home-security company where he worked, “you just do what you’re told.” Customer service suffers, too, when companies outsource the responsibility for resolving customer issues to other countries, the Northwestern professor believes. “You’re talking over a tremendous distance to the Philippines, for example. What language you speak is not their first language. You spend a lot of time on the phone, and once you get them, they have no authority and you can’t understand them anyway,” he explained. The frustration isn’t just with call centers. Finding a store employee when you need assistance is becoming as difficult as talking to a person by phone. Price scanners have replaced employees in retail stores, where shoppers more and more are being asked to forgo customer service. As much as $41 billion per year is lost by companies because of poor customer service, according to one estimate. Surveys have found customers will switch stores or brands because employees are rude or unhelpful, or because they don’t know as much as the customer does. Amazon top the list of best companies for customer service in surveys. Subscription television and Internet service providers receive the worst customer-service ratings among 43 industries from the American Customer Satisfaction Index. Time Warner was the least popular cable provider, followed by Comcast and MediaComm, which serves smaller markets in the Midwest and South. Internet service providers rank at the bottom because of unreliable service, slow broadband Internet speeds, and rising subscription prices, according to the Index. “And they resent being locked into service contracts,” it added. Professor Burnett says that personal experience with a company and its employees is what the consumer remembers, not an advertising slogan or a television commercial. “It’s when I have a direct interaction and a connection that is powerful that makes a lasting impact on how I think about that company,” he said. • Visit us online: www.heraldpublications.com PUBLIC NOTICES PUBLISH YOUR PUBLIC NOTICES HERE ABANDONMENTS: $125.00 ABC NOTICES: $125.00 DBA (Fictitious Business Name): $75.00 NAME CHANGE: $125.00 Other type of notice? Contact us and we can give you a price. For DBA’s email us at: dba@heraldpu blications.com All other legal notices email us at: legalnotices@heraldpublications.com Any questions? Call us at 310-322-1830 COMMUNITIES COUNT Order to Show Cause for Change of Name Case No. SS028556 Superior Court of California, County of Los Angeles Petition of: Patricia Lisa Potts Andrews for Change of Name TO ALL INTERESTED PERSONS: Petitioner Patricia Lisa Potts Andrews filed a petition with this court for a decree changing names as follows: Patricia Lisa Potts Andrews to Lisa Andrews The Court orders that all persons interested in this matter appear before this court at the hearing indicated below to show cause, if any, why the petition for change of name should not be granted. Any person objecting to the name changes described above must file a written objection that includes the reasons for the objection at least two court days before the matter is scheduled to be heard and must appear at the hearing to show cause why the petition should not be granted. If no written objection is timely filed, the court may grant the petition without a hearing. Notice of Hearing: Date: March 11, 2016, Time: 8:30am, Dept.: K The address of the court is 1725 Main Street Santa Monica, 90401 A copy of this Order to Show Cause shall be published at least once each week for four successive weeks prior to the date set for hearing on the petition in the following newspaper of general circulation, printed in this county: El Segundo Herald Date: JAN 15 2016 JUDGE GERALD ROSENBERG Judge of the Superior Court El Segundo Herald Pub. 1/28, 2/4, 2/11, 2/18/16 H-24975 NOTICE OF PETITION TO ADMINISTER ESTATE OF: SUSAN A. HENNEBERG CASE NO. BP170045 To all heirs, beneficiaries, creditors, contingent creditors, and persons who may otherwise be interested in the WILL or estate, or both of SUSAN A. HENNEBERG. A PETITION FOR PROBATE has been filed by RYAN HENNEBERG in the Superior Court of California, County of LOS ANGELES. THE PETITION FOR PROBATE requests that RYAN HENNEBERG be appointed as personal representative to administer the estate of the decedent. THE PETITION requests authority to administer the estate under the Independent Administration of Estates Act . (This authority will allow the personal representative to take many actions without obtaining court approval. Before taking certain very important actions, however, the personal representative will be required to give notice to interested persons unless they have waived notice or consented to the proposed action.) The independent administration authority will be granted unless an interested person files an objection to the petition and shows good cause why the court should not grant the authority. A HEARING on the petition will be held in this court as follows: 02/17/16 at 8:30AM in Dept. 29 located at 111 N. HILL ST., LOS ANGELES, CA 90012 IF YOU OBJECT to the granting of the petition, you should appear at the hearing and state your objections or file written objections with the court before the hearing. Your appearance may be in person or by your attorney. IF YOU ARE A CREDITOR or a contingent creditor of the decedent, you must file your claim with the court and mail a copy to the personal representative appointed by the court within the later of either (1) four months from the date of first issuance of letters to a general personal representative, as defined in section 58(b) of the California Probate Code, or (2) 60 days from the date of mailing or personal delivery to you of a notice under section 9052 of the California Probate Code. Other California statutes and legal authority may affect your rights as a creditor. You may want to consult with an attorney knowledgeable in California law. YOU MAY EXAMINE the file kept by the court. If you are a person interested in the estate, you may file with the court a Request for Special Notice (form DE-154) of the filing of an inventory and appraisal of estate assets or of any petition or account as provided in Probate Code section 1250. A Request for Special Notice form is available from the court clerk. Attorney for Petitioner JOHN C. LANSING TAYLOR SUMMERS TOROSSIAN & LANSING LLP 301 E COLORADO BLVD. STE 407 PASADENA CA 91101 1/28, 2/4, 2/11/16 CNS-2837254# EL SEGUNDO HERALD El Segundo Herald Pub. 1/28, 2/4, 2/11/16 H-24976 NOTICE INVITING SEALED BIDS FOR THE WATER MAIN IMPROVEMENT AT CENTER, MAPLE AND WALNUT IN THE CITY OF EL SEGUNDO PROJECT NO.: PW 16-02 The City of El Segundo is accepting sealed bids in the City Clerk’s office, 350 Main Street, El Segundo, California 90245, until 11:00 a.m. on: TUESDAY, FEB. 23, 2016 at which time they will be publicly opened. Bids will not be accepted after that time. As described in the Bidding Documents, the bids are for a public works project (“Project”) which consists of Water Main Improvement and related work as shown on the plans on file with the City’s Public Works Department. Work on the Project must be performed in strict conformity with Specifications No. PW 16-02 as adopted by the El Segundo City Council on Feb. 2, 2016 which is filed with the Public Works Department. Copies of the Plans, Specifications, Contract Documents and Engineer’s estimate are available from the Engineering Division of the Public Works Department, City of El Segundo, 350 Main Street, El Segundo, California, 90245. Plans And Specifications are alternately available electronically via http://www.elsegundo.org/depts/works/ project_request_contact_form.asp A mandatory pre-bid meeting is scheduled for Tuesday, Feb. 16, 2016 at 10 AM, at the HR Conference Room, 350 Main Street in El Segundo, CA 90245. Bidders’ attendance at this meeting is mandatory. Questions regarding the bid shall be submitted by 6:00 pm on Wednesday, February 17, 2016 to http://www.elsegundo.org/depts/works/ project_request_contact_form.asp. The terms and conditions for bidding on the Project are described in the attached Bidding Instructions. This project requires payment of State prevailing rates of wages for Los Angeles County. The contractor must post copies of the prevailing schedule at each job site. Copies of these rates of wages are available from the State of California Department of Industrial Relations Prevailing Wage Unit, Telephone No. (415) 703-4774. The website for this agency is currently located at www. dir.ca.gov. Note that the Project is subject to compliance monitoring and enforcement by California Department of Industrial Relations. Pursuant to California law, the City must find bids failing to comply with all applicable Labor Code requirements including, without limitation, Labor Code §§ 1725.5 and 1771.4 to be nonresponsive. The contractor to whom the contract is awarded must assist in locating, qualifying, hiring and increasing the skills of minority group employees and applicants for employment, as set forth in Executive Order 11246 and 11375. Any contract entered into pursuant to this notice will incorporate the provisions of the State Labor Code. Compliance with the prevailing rates of wages and apprenticeship employment standards established by the State Director of Industrial Relations will be required. Affirmative action to ensure against discrimination in employment practices on the basis of race, color, national origin, ancestry, sex, or religion will also be required. The City of El Segundo hereby affirmatively ensures that minority business enterprises will be afforded full opportunity to submit bids in response to this notice and will not be discriminated against on the basis of race, color, national origin, ancestry, sex, or religion in any consideration leading to the award of contract. The Contractor’s duty to pay State prevailing wages can be found under Labor Code Section 1770 et. Seq. and Labor Code Sections 1775 and 1777.7 outline the penalties for failure to pay prevailing wages and employ apprentices including forfeitures and debarment. Five percent (5%) will be deducted from each progress payment and retained by the City. The remainder less the amount of all previous payments will be paid to the Contractor. Pursuant to Public Contracts Code (“PCC”) § 22300, the Contractor may substitute securities for retention monies held by the City or request that the City place such monies into an escrow account. The Contractor is notified, pursuant to PCC § 22300, any such election will be at the Contractor own expense and will include costs incurred by the City to accommodate the Contractor’s request. In entering into a Public Works contract, or a subcontract, to supply goods, services, or materials pursuant to a public works contract, the Contractor, or Sub-Contractor, offers and agrees to assign to the awarding body all rights, title and interest in, and to, all causes of action it may have under Section 4 of the Clayton Act (15 U.S.C. Section 15) or under the Cartwright Act (Chapter 2 [commencing with Section 16700] of Part 2 of Division 7 of the Business and Professions Code), arising from purchases of goods, services, or materials pursuant to the public works contract or the subcontract. This assignment shall be made and become effective at the time the awarding body tenders final payment to the Contractor, without further acknowledgment by the parties. Bids must be prepared on the approved Proposal forms in conformance with the Instructions to Bidders and submitted to the City Clerk, 350 Main Street, City of El Segundo, in a sealed envelope plainly marked on the outside: SEALED BIDS FOR PROJECT NO.: PW 16-02 WATER MAIN IMPROVEMENT AT CENTER, MAPLE AND WALNUT IN THE CITY OF EL SEGUNDO DO NOT OPEN WITH REGULAR MAIL” The bid must be accompanied by a bid bond, made payable to the City of El Segundo for an amount no less than ten percent (10%) of the amount bid for the base contract. No bid will be accepted from a Contractor who has not been licensed in accordance with the provisions of the State Business and Professions Code. For these projects, those acceptable classes of license shall be “A.” The successful Contractor and his Sub-Contractors will be required to possess the correct license for their project classifications, and valid City Business Licenses from the City of El Segundo. The City of El Segundo reserves the right to reject any or all bids, to waive any irregularity, and to take all bids under advisement for a period of ninety (90) calendar days. Any contract entered into pursuant to this notice shall become effective or enforceable against the City of El Segundo only when the formal written contract has been duly executed by the appropriate officer(s) of the City of El Segundo. DATED this 4th day of February 2016 CITY OF EL SEGUNDO, CALIFORNIA Tracy Weaver, City Clerk El Segundo Herald Pub. 2/4, 2/11/16 H-24989 NOTICE OF PETITION TO ADMINISTER ESTATE OF BRIAN KEITH KUTIL Case No. BP170397 To all heirs, beneficiaries, creditors, contingent creditors, and persons who may otherwise be interested in the will or estate, or both, of BRIAN KEITH KUTIL A PETITION FOR PROBATE has been filed by Louis Paul Kutil, Jr. in the Superior Court of California, County of LOS ANGELES. THE PETITION FOR PROBATE requests that Louis Paul Kutil, Jr. be appointed as personal representative to administer the estate of the decedent. THE PETITION requests authority to administer the estate under the Independent Administration of Estates Act. (This authority will allow the personal representative to take many actions without obtaining court approval. Before taking certain very important actions, however, the personal representative will be required to give notice to interested persons unless they have waived notice or consented to the proposed action.) The independent administration authority will be granted unless an interested person files an objection to the petition and shows good cause why the court should not grant the authority. A HEARING on the petition will be held on March 3, 2016 at 8:30 AM in Dept. No. 67 located at 111 N. Hill St., Los Angeles, CA 90012. IF YOU OBJECT to the granting of the petition, you should appear at the hearing and state your objections or file written objections with the court before the hearing. Your appearance may be in person or by your attorney. IF YOU ARE A CREDITOR or a contingent creditor of the decedent, you must file your claim with the court and mail a copy to the personal representative appointed by the court within the later of either (1) four months from the date of first issuance of letters to a general personal representative, as defined in section 58(b) of the California Probate Code, or (2) 60 days from the date of mailing or personal delivery to you of a notice under section 9052 of the California Probate Code. Other California statutes and legal authority may affect your rights as a creditor. You may want to consult with an attorney knowledgeable in California law. YOU MAY EXAMINE the file kept by the court. If you are a person interested in the estate, you may file with the court a Request for Special Notice (form DE-154) of the filing of an inventory and appraisal of estate assets or of any petition or account as provided in Probate Code section 1250. A Request for Special Notice form is available from the court clerk. Attorney for petitioner: BRIAN R. BRANDLIN, ESQ. SBN 132685 BURKLEY BRANDLIN SWATIK & KEESEY LLP 21515 HAWTHORNE BLVD STE 820 TORRANCE CALIFORNIA 90503 El Segundo Herald Pub. 2/11, 2/18, 2/25/16. H-24990 Visit us online: www.heraldpublications.com
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